inside+out+approach.

list of IS initiative human resource management system supply chain management system payroll system accounting system marketing and advertisement system kitchen and menu enhancements booking and reservation system online payment system hotel and room reservation system front desk system customer relationship (CRM) system security management system survey system food inventory system finance system financial reporting system

OUTSOURCE ||  RANKING  ||
 * IS INITIATIVE || TIME TO DEVELOP  ||  DATE OF IMPLEMENTATION  ||  BUY/BUILD/
 * Management IS || 1 year || May 2012 || build || 2 ||
 * Supply chain management system || 6months || May 2012 || outsource || 4 ||
 * Marketing and advertise system || 4-6months || June 2012 || build || 2 ||
 * Payroll system || 6months || October 2012 || Build || 3 ||
 * Accounting system || 3months || June 2012 || Buy || 5 ||
 * Asset tracking system RFID || 6months || January 2013 || Outsource || 1 ||
 * Booking and reservation system || 4months || July 2012 || outsource || 7 ||
 * Online payment system || 6months || July 2012 || Outsource || 13 ||
 * Hotel and room reservation || 7months || July 2012 || outsource || 10 ||
 * Front desk system || 2months || June 2012 || Buy || 6 ||
 * CRM system || 1year ||   || Outsource || 1 ||
 * Security management system || 6months || January 2013 || Build || 11 ||
 * Surveillance system || 3months || April 2013 || outsource || 9 ||
 * Food inventory system || 4months || August 2012 || build || 8 ||
 * Finance system || 1year || May 2012 || outsource || 2 ||
 * Financial report system… || 2months || November 2012 || buy || 2 ||

Supply Chain Management System Management System  || Supply Chain Management System Management System || ||
 * ** QUESTION ** ||  ** WHY 1 **  ||  ** WHY 2 **  ||  ** WHY 3 **  ||  ** WHY 4 **  ||  ** WHY 5 **  ||  ** SOLUTION **  ||
 * 1.Increased Hotel Cost || High operation cost || High volume of manual work || Insufficient information systems and software that is inappropriate for the Resort business processes ||  Poor planning and wrong user requirements   ||   ||   Asset Tracking System
 * 2. Why is our employee turnover rate high?  || Dissatisfied employees ||   1. Lack of communication between employees and the management   ||   1. No communication   ||   1. Lack of employee reward programs.   ||   ||   Employee Feedback and Evaluation System   ||
 * ^  ||^   || 2. High volume of work || 1. Manual work ||   1. Insufficient systems   ||^   ||   Asset Tracking System
 * ^  ||^   ||^   ||   2. System that are not optimized for job functions   ||   2. Increasing business processes   ||^   ||^   ||
 * ^  ||^   ||^   ||   3. Unclear job description   || ||^   ||^   ||
 * ^  ||^   || 3. Employees are not acknowledged and rewarded for their work effort || 3. Efforts are not monitored and measured ||   3. Lack of proper monitoring and measuring tools   ||^   ||   Human Resources Management System capable of tracking and calculating rewards of employees
 * 3. Why is our international patients flow low?  || Unaware customers || Lack of international recognition || Lack of proper marketing strategies ||   Lack of a marketing information system and social networking presence   ||   ||   Marketing Information System that can be integrated withSocial Networking sites   ||
 * 4. What are the issues with the current resort equipment? || 1. Out-dated technologies |||| 1. Lack of maintenance ||  Not well planned   || Inadequate business reports to management || Management Information System ||
 * ^  || 2. Not properly supporting business process |||| 2. Developer doesn’t meet user requirements ||^   ||^   ||^   ||
 * ^  || 3. Employees failed to support and usages the system || 3. Lack of knowledge on using the system || 3. Employees are not well trained to use the system properly ||^   ||^   ||^   ||

ishikawa/ fishbone

dissatisfied customers/staff

PEOPLE -overworked

METHODS- manual redundancy time consuming

MACHINES- inadequacy not optimised

MEASUMENT- insuficient

PRICE- costly- costly internal operations

SERVICE- slow- slow internal operations.